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TERMS AND CONDITIONS
Aquafeel Headquarters Inc. d/b/a Aquafeel Solutions
Effective Date: July 8, 2026
Last Updated: July 8, 2026
1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your access to and use of the websites, mobile applications, customer portal, representative portal, CRM-supported communications, community features, scheduling tools, products, services, content, communications, and other offerings made available by Aquafeel Headquarters Inc., doing business as Aquafeel Solutions (collectively, the "Services").
By accessing or using the Services, creating an account, communicating with us, signing or submitting a form, participating in any portal or community, purchasing products or services, requesting information, or continuing to use the Services, you agree to these Terms, our Privacy Policy, SMS/Text Messaging Terms, Cookie Policy, Community Guidelines, and any other posted policies. If you do not agree, you must not use the Services. Messaging Terms, Cookie Policy, Community Guidelines, and any other posted policies. If you do not agree, you must not use the Services.
2. Company and Brand
These Terms and Conditions ("Terms") govern your access to and use of the websites, mobile applications, customer portal, representative portal, CRM-supported communications, community features, scheduling tools, products, services, content, communications, and other offerings made available by Aquafeel Headquarters Inc., doing business as Aquafeel Solutions (collectively, the "Services").
By accessing or using the Services, creating an account, communicating with us, signing or submitting a form, participating in any portal or community, purchasing products or services, requesting information, or continuing to use the Services, you agree to these Terms, our Privacy Policy, SMS/Text Messaging Terms, Cookie Policy, Community Guidelines, and any other posted policies. If you do not agree, you must not use the Services. Messaging Terms, Cookie Policy, Community Guidelines, and any other posted policies. If you do not agree, you must not use the Services.
3. Changes to Terms and User Responsibility
We may update these Terms and related policies from time to time. The Last Updated date reflects the most recent changes. Unless otherwise required by law, continued access to or use of the Services after revised Terms are posted constitutes acceptance. Users are responsible for periodically reviewing the Terms and all posted policies.
4. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use the Services. By using the Services, you represent that you have legal capacity to agree to these Terms. If you use the Services on behalf of a business, organization, subcontractor, representative group, or other entity, you represent that you have authority to bind that entity.
5. Accounts, Credentials, and Access
· You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
· You must provide accurate, complete, and current information.
· You must not share access credentials, impersonate others, bypass permissions, or use unauthorized accounts.
· We may suspend, restrict, terminate, or audit account access if we believe there is misuse, unauthorized activity, security risk, policy violation, legal risk, or operational need.
· Access to portals, communities, representative tools, internal resources, CRM functions, documents, and features may depend on your role, authorization, subscription, partnership status, customer status, or Company approval.
6. Products, Services, Installations, and Maintenance
The Company may provide, coordinate, facilitate, or support water treatment products and related services. Specific product purchases, installations, maintenance, financing, warranties, cancellations, returns, refunds, and service obligations may be governed by separate written agreements, order forms, retail installment contracts, financing agreements, warranty documents, maintenance policies, or other customer documents. In the event of a conflict between these Terms and a signed written agreement, the written agreement controls to the extent of the conflict.
Customers are responsible for reviewing all product instructions, maintenance recommendations, warranty limitations, service terms, cancellation notices, payment obligations, and safety information provided by the Company, manufacturer, financing provider, or authorized service provider.
7. Independent Subcontractors and Authorized Partners
Authorized independent subcontractors, installers, dealers, representatives, vendors, and business partners are independent parties and are not employees of Aquafeel Headquarters Inc. unless expressly stated in a written employment agreement signed by the Company. Such parties are responsible for maintaining appropriate licensing, insurance, qualifications, safety practices, legal compliance, tax obligations, and business operations required for their work. The Company may set brand standards, service standards, technology requirements, documentation requirements, and authorization requirements, but such standards do not necessarily create an employment, joint venture, partnership, agency, or franchise relationship unless expressly agreed in writing.
8. User Conduct
· Use the Services only for lawful, authorized, and legitimate purposes.
· Do not upload unlawful, abusive, harassing, defamatory, discriminatory, fraudulent, deceptive, obscene, infringing, confidential, or harmful content.
· Do not interfere with security, systems, networks, app functionality, portals, APIs, CRM records, or other users.
· Do not scrape, copy, reverse engineer, resell, sublicense, or exploit the Services unless expressly authorized.
· Do not use the Services to send spam, unauthorized marketing, illegal robocalls or robotexts, or communications that violate applicable law.
· Do not misrepresent affiliation with Aquafeel Headquarters Inc., Aquafeel Solutions, or any authorized partner.
9. Community Features
Community features are provided for authorized communication, collaboration, announcements, training, support, and engagement. The Company may monitor, moderate, remove, preserve, restrict, or disclose community content to enforce policies, protect safety, comply with law, investigate disputes, or maintain service quality. Participation in community features is subject to the Community Guidelines.
10. Communications Consent
By providing contact information, you authorize the Company and authorized service providers to contact you for business purposes, including by email, phone, SMS/MMS, portal message, push notification, or other communication channels, subject to applicable law and your communication preferences. Marketing communications will be sent only where permitted by law. SMS communications are governed by the SMS/Text Messaging Terms.
11. Payments, Financing, and Billing
Payments, financing, refunds, chargebacks, late payments, interest, fees, and other financial terms may be governed by separate agreements, invoices, payment processor terms, lender documents, retail installment contracts, or financing agreements. The Company may use third-party processors or financing partners. The Company is not responsible for third-party financing decisions unless otherwise required by law or contract.
12. Intellectual Property
All trademarks, logos, trade names, service marks, software, designs, text, graphics, videos, training materials, documents, workflows, portal materials, CRM configurations, business processes, and other content made available by the Company are owned by or licensed to Aquafeel Headquarters Inc. or its licensors. Aquafeel Solutions is a brand owned by Aquafeel Headquarters Inc. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, resell, or exploit Company intellectual property without written permission.
13. User Content License
If you submit, upload, post, transmit, or provide content through the Services, you grant the Company a non-exclusive, worldwide, royalty-free license to use, store, reproduce, display, distribute, process, transmit, and create operational copies of that content as necessary to provide the Services, operate portals and community features, support customers, document business activity, comply with law, enforce policies, and protect rights. You represent that you have the necessary rights and permissions to provide such content.
14. App Store Terms
If you download or use our mobile application through Apple App Store or Google Play, your use may also be subject to the applicable app store terms and platform policies. The app stores are not responsible for providing support for the Services unless required by their own terms.
15. Third-Party Services
The Services may rely on third-party platforms, including CRM systems, mobile app infrastructure, messaging providers, payment processors, analytics providers, app stores, hosting providers, scheduling tools, and other vendors. We are not responsible for third-party outages, errors, security incidents, policy changes, fees, or limitations outside our reasonable control.
16. Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis. The Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted service, error-free operation, and availability. Product-specific warranties, if any, are governed by separate written warranty documents or manufacturer warranties.
17. Limitation of Liability
To the maximum extent permitted by law, Aquafeel Headquarters Inc., its owners, officers, directors, employees, contractors, authorized representatives, vendors, service providers, and affiliates shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising from or related to the Services, even if advised of the possibility of such damages. To the maximum extent permitted by law, the Company’s total liability for claims arising from or related to the Services shall not exceed the amount paid by you to the Company for the specific product or service giving rise to the claim during the three months preceding the event, or $100 if no amount was paid, except where applicable law prohibits such limitation.
18. Indemnification
You agree to defend, indemnify, and hold harmless Aquafeel Headquarters Inc., its owners, officers, directors, employees, contractors, authorized representatives, vendors, service providers, and affiliates from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney fees, arising from your misuse of the Services, violation of these Terms, violation of law, infringement of rights, unauthorized communications, user content, or conduct involving customers, representatives, subcontractors, or third parties.
19. Governing Law and Venue
These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Subject to any arbitration provision or applicable law, the state and federal courts located in North Carolina shall have jurisdiction over disputes arising from or related to these Terms or the Services.
20. Dispute Resolution; Optional Arbitration Placeholder
The Company may choose to include binding arbitration, class action waiver, jury trial waiver, small claims exception, and opt-out procedure. These provisions can be enforceable when properly drafted, but must be reviewed carefully for consumer, employment, subcontractor, financing, and state-law considerations.
21. Termination
We may suspend or terminate access to the Services at any time if we determine that continued access may create security, legal, compliance, reputational, operational, or business risk, or if a user violates these Terms or related policies. Termination does not affect obligations incurred before termination.
22. Contact
Aquafeel Headquarters Inc. d/b/a Aquafeel Solutions
230 Capcom Ave, Suite 103, Wake Forest, NC 27587
Email: [email protected]
